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Our Policies & Guarantee
By purchasing products from Mt. Caesar Alpacas you agree to the following terms and conditions:

We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be Special Ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable.


Orders shipped to countries other than the USA will be shipped United States Postal Service Priority, or equal regardless of the method chosen and billed for actual shipping charges, plus the additional shipping fee to cover customs paperwork. Longer shipping times may apply.

Any and all customs charges are the responsibility of the buyer and any charges of duty, customs, brokerage or other fees associated with an international order shall be charged separately, by the shipping company. If we are notified by the shipping company of a failure to pay duty and customs fees by the purchaser, and are charged back for the fees, please be aware that it shall result in a charge of your credit card for the full amount due, plus an additional $25.00. This is a non refundable charge. Receipt and supporting paperwork will be provided. This applies to duties and custom fees on all goods imported to another country, regardless of return.

Shipping methods listed are for the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.


Express Shipping from Dec 15th - Dec 24th is not guaranteed by Fed Ex or UPS. Delivery failure will not be the responsibility of Mt. Caesar Alpacas should they not deliver in the time specified. Refunds for shipping, due to missed delivery dates or weather will not be issued. Any issue with shipping should be addressed with the carrier.


If sending payment by mail, please send payment to the following address:
Mount Caesar Alpacas
Accounts Receivable
441 Main Street, Keene, NH 03431
Phone: 603-355-3555 ~ Fax 603-352-4337



Shipping Policies
We offer the following shipping methods and delivery times:
Standard: UPS Ground 5-7 days
Express: UPS 3-Day Express
Overnite: UPS Overnight


Shipping Charges
Order Value Shipping Charges
  Standard Express Overnite
from $0.00 to 50.00 $7.95 $25.00 $35.00
from $50.01 to 100.00 $10.95 $30.00 $40.00
from $100.01 to 150.00 $13.95 $35.00 $45.00
from $150.01to 250.00 $16.95 $40.00 $50.00
$250.01 and more $19.95 $45.00 $55.00

» For shipments to Alaska, Hawaii and Puerto Rico an additional $20.00 freight surcharge per order will be added to the above charges.

» Additional freight charges for shipment outside of the United States:

Australia $40.00
Belgium $45.00
Canada $30.00
France $45.00
Germany $50.00
Italy $45.00
New Zealand $40.00
Norway $45.00
Spain $45.00
Sweden $45.00
Switzerland $45.00
United Kingdom $40.00

» An additional $ 55.00 freight charge per order will be added for shipment to countries not shown above.


Order Cancellation Policies
Orders can be canceled within 24 hours.
If you would like to cancel an order, please contact us:
Phone: 603-355-3555
E-Mail: marybeth@mtcaesaralpacas.com Please mark CANCEL in the RE: line.



Warranties
We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.


Return Policies
Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a full refund within 30 days.
Merchandise, with original tags attached, in the original packaging can be returned for a *Full Refund of its purchase price, shipping is the responsibility of the buyer. Clothing must be UNWORN. Items returned within 30 days of receipt will be given a full refund via manner of payment. Items may be returned for exchange or a credit slip issued thereafter. No exchanges will be accepted after 90 Days.

If you would like to make a return or exchange, please contact us:
Phone: 603-355-3555
EMail: marybeth@mtcaesaralpcas.com
All Credits will be issued on the last day of each month.
*Refund will be issued on the value of the item purchased. Shipping fees will not be credited.



Store Privacy Policies
This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason.


Copyright and design right infringements shall be prosecuted. Copyrights include but are not limited to: sweater designs, logo; whole or in part, Mount Caesar Alpacas photographs and all website design and content.
 
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