By purchasing products from Mt. Caesar Alpacas you agree to the following terms and conditions:
We will ship In Stock merchandise
within 2 to 3 days from the date of
order and will ship Special Order
merchandise within 6 to 10 weeks
from the date of order. Should
something be out of stock or needs
to be Special Ordered, we will
notify the shopper to see if the
shopper is willing to wait the time
required for delivery. Sales will be
billed at the time of order. Special
orders are non-returnable.
Orders shipped to countries other
than the USA will be shipped United
States Postal Service Priority, or
equal regardless of the method
chosen and billed for actual
shipping charges, plus the
additional shipping fee to cover
customs paperwork. Longer shipping
times may apply.
Any and all customs charges are the
responsibility of the buyer and any
charges of duty, customs, brokerage
or other fees associated with an
international order shall be charged
separately, by the shipping company.
If we are notified by the shipping
company of a failure to pay duty and
customs fees by the purchaser, and
are charged back for the fees,
please be aware that it shall result
in a charge of your credit card for
the full amount due, plus an
additional $25.00. This is a non
refundable charge. Receipt and
supporting paperwork will be
provided. This applies to duties and
custom fees on all goods imported to
another country, regardless of
return.
Shipping methods listed are for the
continental 48 states only.
Additional charges and extended
delivery times apply to all orders
shipped to countries other than the
USA, or to Alaska and Hawaii.
Express Shipping from Dec 15th - Dec
24th is not guaranteed by Fed Ex or
UPS. Delivery failure will not be
the responsibility of Mt. Caesar
Alpacas should they not deliver in
the time specified. Refunds for
shipping, due to missed delivery
dates or weather will not be issued.
Any issue with shipping should be
addressed with the carrier.
If sending payment by mail,
please send payment to the following
address:
Mount Caesar Alpacas
Accounts Receivable
441 Main Street, Keene, NH 03431
Phone: 603-355-3555 ~ Fax
603-352-4337
Shipping Policies
We offer the following shipping
methods and delivery times: Standard: UPS Ground 5-7 days Express: UPS 3-Day Express Overnite: UPS Overnight
Shipping Charges
Order Value
Shipping Charges
Standard
Express
Overnite
from $0.00 to 99.99
$9.00
$25.00
$35.00
from $100.00 to 199.99
$12.00
$30.00
$40.00
from $200.00 to 299.99
$15.00
$35.00
$45.00
from $300.00 to 499.99
$17.00
$40.00
$50.00
$500.00 and more
$20.00
$45.00
$55.00
» For shipments to Alaska,
Hawaii and Puerto Rico an additional
$20.00 freight surcharge per order
will be added to the above charges.
» Additional freight charges for
shipment outside of the United
States:
Australia
$40.00
Belgium
$45.00
Canada
$25.00
France
$45.00
Germany
$50.00
Italy
$45.00
New
Zealand
$40.00
Norway
$45.00
Spain
$45.00
Sweden
$45.00
Switzerland
$45.00
United Kingdom
$40.00
» An additional $ 55.00 freight
charge per order will be added for
shipment to countries not shown
above.
Order Cancellation Policies
Orders can be canceled within 24
hours.
If you would like to cancel an
order, please contact us:
Phone: 603-355-3555
E-Mail: marybeth@mtcaesaralpacas.com
Please mark CANCEL in the RE: line.
Warranties
We are so confident in our products
that if for any reason, you don't
like an item, you may return it for
a full refund, shipping surcharges
may apply. All terms of our "Return
Policies" apply.
Return Policies
Our 100% Satisfaction Guarantee If
you are unsatisfied with your
purchase for any reason you can
return it for a full refund within
30 days.
Merchandise, with original tags
attached, in the original packaging
can be returned for a *Full Refund
of its purchase price, shipping is
the responsibility of the buyer.
Clothing must be UNWORN. Items
returned within 30 days of receipt
will be given a full refund via
manner of payment. Items may be
returned for exchange or a credit
slip issued thereafter. No exchanges
will be accepted after 90 Days.
There are no returns of sale items
or special orders.
If you would like to make a return
or exchange, please contact us:
Phone: 603-355-3555
EMail:
marybeth@mtcaesaralpcas.com
All Credits will be issued on the
last day of each month.
*Refund will be issued on the value
of the item purchased. Shipping fees
will not be credited.
Store Privacy Policies
This is a safe store. No e-mail
addresses or customer information is
provided to any persons not
affiliated with this site, other
companies, or enterprises, for any
reason.
Copyright and
design right infringements shall be
prosecuted. Copyrights include but
are not limited to: sweater designs,
logo; whole or in part, Mount Caesar
Alpacas photographs and all website
design and content.
